Approval Workflows
Add an approval gate to sensitive communications. Require review before critical messages are sent.
Approval workflows are optional. Use them strategically for customer communications or executive updates that need review before sending.
When to Use Approvals
✓ Use Approvals For:
- • Customer-facing incident notifications
- • Executive/stakeholder communications
- • Legal or compliance-sensitive messages
- • Public statements about security incidents
✗ Don't Use Approvals For:
- • Internal team notifications (need speed)
- • Frequent status updates (slows down communication)
- • Messages that only go to your own team
How Approvals Work
- 1.Configure template — Mark template as requiring approval
- 2.Set approvers — Choose who can approve (usually managers/admins)
- 3.Request approval — When executing, operator submits for review
- 4.Approver reviews — Gets instant notification, reviews message
- 5.Send on approval — Once approved, message sends automatically
Keep Approvals Fast
If approval takes too long (5+ minutes), you lose the speed advantage of CommHero. Use approvals for things that truly need review, and have approvers respond quickly.
Audit Trail
Every approval is logged with:
- • Who requested approval
- • Exact message content
- • Who approved/rejected
- • Timestamp of approval
- • Any approval comments
This is critical for compliance audits and post-incident reviews.