PRICING

Choose the plan that fits your incident communication needs

Free

For evals & side projects

$0/mo

Up to 2 users

2 users, 1 workspace
10 templates, 2 audiences
2 connectors (Slack + email)
30-day logs
Community support

Team

Most startups & scale-ups

$149/mo

Up to 5 users

Billed annually

Up to 5 users included
Unlimited incidents & templates
Up to 5 audiences
Multiple sender accounts per channel
Basic approvals & message variables
1-year audit log
Slack/Teams/Email connectors
API & webhooks
SSO (OAuth)

Business

Governance & multi-brand

$499/mo

Unlimited users

Billed annually

Unlimited users
Unlimited audiences & connectors
Multi-brand sending domains
Role-based approvals & sign-off flows
Scheduled & batched updates
Translation/localization
Message versioning
SCIM, SAML SSO, advanced RBAC
Sandbox environment
2-year retention
Priority support

Enterprise

Complex compliance & scale

Custom

Unlimited users
Data residency options
Advanced DLP/redaction
Private incidents
Dedicated tenant
Custom SLAs
Audit exports
SOC 2 report access
Multiple sandboxes
Multi-org hierarchies
Optional BAA/HIPAA
Dedicated success manager

Calculate Your Potential Savings

See how much your organization could save annually by streamlining incident communication with CommHero

Average Engineering Hourly Rate$85/hr

$50/hr$200/hr

Annual Major Incident Count40 incidents

5 incidents150 incidents

Revenue Loss Per Hour of Downtime$500K/hr

$10K/hr$5M/hr

Engineering Time Wasted

$3,927

46 hours across 40 incidents

Delayed Resolution Costs

$5,000,000

From extended downtime during communication

Total Annual Waste

$5,003,927

Without CommHero

YOUR POTENTIAL ANNUAL SAVINGS

$5,002,139

279762% ROI • CommHero Team Plan: $1,788/year

Disclaimer: Estimates are based on industry averages and third-party research data. Actual savings may vary depending on your organization's specific circumstances, incident types, team structure, and operational processes. The figures presented are illustrative examples for planning purposes only and should not be considered guaranteed outcomes. CommHero makes no warranties or representations regarding the accuracy of these estimates or any specific financial results you may achieve. These calculations do not constitute financial or business advice.

Add-ons (Any Tier)

SMS/Voice/WhatsApp

Pass-through pricing + 10% service fee

Coming Soon

Dedicated SMTP/IP

$50/mo

For in-house sending

Status Pages

$79/mo

Audience-specific public/private pages

Frequently Asked Questions

Can I change plans later?

Yes! You can upgrade or downgrade at any time. Changes take effect immediately, and we'll prorate your billing.

What counts as a 'user'?

A user is anyone who creates templates, runs incidents, or manages connections. View-only access doesn't count toward your seat limit.

Do you offer discounts for non-profits?

Yes! Non-profits and educational institutions get 25% off Team and Business plans. Contact us for details.

What if I go over my connector limit?

You can add extra connectors at $8-10/mo each depending on your plan. We'll notify you before any overages.

Is there a free trial?

Yes! Team and Business plans come with a 14-day free trial. No credit card required to start.

Still have questions?

Our team is here to help you find the perfect plan for your incident communication needs.