What is CommHero?
CommHero is an enterprise incident communication platform that automates and coordinates how organizations notify their teams, customers, and vendors during critical incidents.
The Core Problem
When incidents happen, they're chaotic. Teams scramble to notify the right people on the right channels. Customer support repeats the same message. Vendors get conflicting information. Critical details get missed. Hours of coordination time that should be spent on recovery instead go to just communicating.
The Solution
CommHero lets you prepare once, deploy instantly. Instead of improvising during a crisis, you:
- 1.Design templates beforehand — Create message templates for common incident types, pre-approved by legal and leadership.
- 2.Connect your channels once — OAuth into Slack, Teams, Email, SMS, and other platforms your organization already uses.
- 3.Execute in seconds — When an incident occurs, fill in 2-3 variables, hit "run," and everyone gets notified simultaneously across all channels.
Real-World Impact
Consider a database outage scenario that impacts your users:
Without CommHero
- • Incident declared at 2:15 PM
- • 2:20 PM: Manual Slack messages sent
- • 2:25 PM: Support tickets being answered manually
- • 2:30 PM: Email alert goes out
- • 2:35 PM: Someone remembers to call customers
- • 2:45 PM: Finally got everyone notified (30 minutes)
With CommHero
- • Incident declared at 2:15 PM
- • 2:15 PM: Operator selects "Database Outage" template
- • 2:15 PM: Fills in impact level and ETA
- • 2:15 PM: Hits "Execute"
- • 2:15 PM: Everyone notified across Slack, Teams, Email, SMS
- • Team can focus on fixing, not communicating (instantly done)
Key Features
Multi-Channel Distribution
Send coordinated messages to Slack, Microsoft Teams, Email, SMS, and more—all in parallel from a single interface.
Pre-Approved Templates
Build templates once. Get sign-off once. Reuse forever. No legal, compliance, or brand inconsistencies during incidents.
Audience-Specific Messaging
One incident, multiple messages. Internal teams get technical details. Customers get business impact. Vendors get specific info they need.
Role-Based Control
Observers can monitor. Operators can execute. Admins manage everything. Control who can do what at every level.
Enterprise-Grade Approvals
For sensitive communications, require approval before sending. Track every approval decision for audit trails and compliance.
Next Steps